PROVIDE THE ABSOLUTE BEST EXPERIENCE POSSIBLE.
That's right. Our Mission Statement is not about websites, it's not about design, it's not about "doing the right thing". Our guide, our default, our "north star," is all about providing the absolute best experience possible. Throughout the day, if anyone has a question on what the answer to a particular issue is, the answer always falls back to the mission statement. We've found that it's served us well so far.
Building a culture around service is the mantra. It's in our DNA. Every employee has the authority and obligation to over deliver on everything that we do. If there is something wrong or if you need something you can rest assured that you can call the CEO at any time of day or night. I doubt you'll find that kind of commitment from the big guys.
PHILOSOPHY
Our philosophy and the driving force behind the solutions we create is simple - no matter what device or access point the member is using - it should all be the same. We understand that this eliminates confusion, streamlines experiences, and builds the ability for you as a credit union to increase both wallet share and the number of overall products and services that you can provide to a member. A true "OMNI" experience is the ultimate goal and win-win for everyone.
PARTNERS
Too many times credit unions are simply looked at as customers or "the market". We've never really liked the term “customer”. Instead, we are looking for partners. In a partnership, there are gives and takes. There are mutual decisions. There is a real, identifiable gap in the credit union industry when it comes to websites.
REALITY
On average, our industry loses a credit union about every day. Whether through mergers, acquisitions, or failure, that is the sobering statistic. We look at it this way: If we can help our credit unions be more successful, vibrant, and financially sound, then they are more likely to stay in business - which is vital to our business. OMNICOMMANDER simply doesn’t exist without the credit union industry. With that being said, we’re in this together.
